Help & Support

Frequently Asked Questions

How do I sign up to use the system?

To sign up, go to the shop page. After buying a license, you’ll be able to access the system with a username and password.

I don’t have my username or password.

Click the My Account link on the main menu. Near the login slots, you will find links for resetting your password. Your email address is your username.

How do I purchase multiple seats?

We offer a discount for multiple users. When purchasing user seat licenses, look for the multiple seat license options in Shop Therapy Products.

Is Our Visual Brain’s online option available for use by anyone?

Not at this time. Contact us if you would like to be notified for new public releases.


Red/Green Cancellation

Red/Green Cancellation is best achieved with standard monitor settings. If you have made special color adjustments, results may be diminished.

In many instances, you can make your cancellation better by adjusting your screen brightness up or down while looking at a graphic.

Look at these graphics. Adjust your screen’s brightness until you get the best results. If you need to know how to adjust your brightness, you’ll find instructions below these graphics.

Calibration Graphics


Adjusting Brightness

On a PC computer

Open the Settings app from your Start menu or Start screen, select “System,” and select “Display.” Click or tap and drag the “Adjust brightness level” slider to change the brightness level. If you’re using Windows 7 or 8, and don’t have a Settings app, this option available in the Control Panel.

On a laptop, look at your computer keyboard. There is often a shortcut key for adjusting the brightness up or down. Often, the icon on the key looks like a sun or light.

On an iPad tablet

Go to Settings > Display & Brightness. Drag the slider to the right or left. If your iOS device has an ambient-light sensor, you’ll see an Auto-Brightness setting under the slider. Auto-Brightness uses a light sensor to adjust brightness based on your surroundings.

On an Android tablet

On some tablets, the brightness slider is in your quick settings (accessed by swiping up from bottom or down from top depending on tablet model).

OR, go to Settings. Select Display.  Select Brightness Level. Use slider to adjust up or down.

On a phone

We don’t recommend playing these games for cancellation on a phone. Screen size is a factor. If you still want to do it, adjust phone brightness exactly the same as for iPad or Android tablets.


If you are experiencing any trouble while doing OVB activities, such as slow game play, graphic problems, or sound problems, the first step is restarting your computer. Just restart your computer and log back into Relaunch your activity and try again. If you’re still experiencing problems, start a tech support ticket using the form below.


How do coupon codes work?

You may have received an Our Visual Brain coupon code through the mail, at a conference or from another promotion. This page will tell you how to use it.

Free Trial Coupon Codes


  • Free Clinic account
  • Free Therapist accounts
  • Free Single User Trial (different term lengths depending on promotion)

Step 1: Create a Clinic Account

Create a clinic account here. You can also setup therapists from your dashboard after you create a clinic and login.

Step 2: Add a Single User Trial

Click Shop Therapy Products on the main menu or here. There, choose Single User Trial and add to your cart. Proceed to checkout.

Step 3: Enter the coupon code on the checkout page

At checkout, you’ll be prompted for a coupon code. Finalize your order (no credit card required) and go back to your Dashboard and click Add Patient.

If you require additional assistance, please visit send a support request below.

Submit a help request

We are eager to help. Fill out the help request below, and we’ll respond as quickly as possible. Be sure to check out the FAQs on this page for answers to common questions. Can’t find the solution or want to report something you’ve found?